Delivery & Returns – Mainland France & Corsica

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Pickup point delivery (for orders up to €200)

Order amount	Shipping costs	Conditions
< €200	Free	Pickup-point compatible items only
≥ €200	Not available	Parcels too bulky to be accepted at pickup points

- The pickup point is chosen after payment, on the order confirmation page.

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Home delivery

Order amount	Shipping costs
< €100	€9
≥ €100 and < €200	€15
≥ €200 and < €600	€25
€600 and over	Free delivery

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Estimated lead times

From order to receipt, excluding public holidays:

• Pickup point (Mondial Relay, Chronopost Shop2Shop): 5 to 9 working days
• Parcel to your home (Colissimo, Chronopost): 4 to 8 working days
• Furniture on a pallet (carrier): 7 to 10 working days, by appointment with the carrier

Dispatched within 2 to 3 working days (3 to 4 for furniture), as each piece is packed to measure.

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Good to know

• Furniture is delivered to the doorstep or the foot of the building
• No installation or unpacking is carried out by the delivery driver
• You must check the condition of the parcel on receipt and note any damage on the delivery note

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Returns

You have 14 days after receipt to request a return. We strongly recommend that you keep the packaging (including boxes, foam/bubble wrap and, where applicable, the pallet) throughout your decision period, so that the item can be repacked as well as possible if you withdraw from the purchase. Returns are made via the carrier used for the original delivery. If needed, a label will be sent to you to print and attach to the packaging. Please note that for bulky goods requiring collection from your home, the carrier may refuse the collection if the packaging has not been done properly (no pallet, item poorly protected). Once your return request has been made, you will receive all the instructions by e-mail.

Order amount	Return costs
< €100	€9
≥ €100 and < €200	€15
≥ €200 and < €300	€25
≥ €300 and < €600	€39
€600 and over	€59

Return costs remain payable even when delivery was free. They will be deducted from your refund, which will be made to the payment method used to place the order. The refund will be initiated as soon as the goods have been received and checked at our premises.

To start a return, contact us at hello@orpai-studio.com

DELIVERY TERMS AND RATES IN BELGIUM

TO A PICKUP POINT

Orders of €70 or more qualify for free delivery to a pickup point (for eligible items, up to €200 of purchases).

For orders under €70, pickup point delivery is charged at a flat rate of €7.

TO YOUR HOME

Order amount	Shipping costs
< €100	€10
≥ €100 and < €200	€15
≥ €200 and < €300	€25
≥ €300 and < €400	€35
≥ €400 and < €500	€45
≥ €500 and < €1000	€59
≥ €1000	€99

Bulky orders are delivered by carrier, on a pallet. Delivery is made at the foot of the lorry.

IMPORTANT: it is essential to unpack your order in the presence of the carrier so that any damage can be noted on the delivery slip. If the goods are damaged in transit and you have not noted the damage on the delivery slip, we will not be able to compensate or refund you.

DELIVERY LEAD TIMES IN BELGIUM

Order preparation time is generally 5 working days for parcels. For furniture, allow 5 working days of preparation and up to one additional week for the carrier to collect the item, i.e. up to two weeks in total.

TO A PICKUP POINT

Mondial Relay: approximately 3 working days between drop-off of the parcel and delivery to your preferred pickup point. The deadline for collecting your parcel is shown in the notification telling you it has arrived.

TO YOUR HOME

Mondial Relay Domicile: 3 to 6 working days from drop-off of the parcel.

Delivery by carrier: allow approximately 2 weeks for delivery of your furniture after dispatch.

DELIVERY TERMS AND RATES IN GERMANY

TO YOUR HOME

Order amount	Shipping costs
< €100	€10
≥ €100 and < €200	€15
≥ €200 and < €300	€20
≥ €300 and < €400	€35
≥ €400 and < €500	€45
≥ €500 and < €1000	€59
≥ €1000	€99

Bulky orders are delivered by carrier, on a pallet. Delivery is made at the foot of the lorry.

IMPORTANT: it is essential to unpack your order in the presence of the carrier so that any damage can be noted on the delivery slip. If the goods are damaged in transit and you have not noted the damage on the delivery slip, we will not be able to compensate or refund you.

DELIVERY LEAD TIMES IN GERMANY

Order preparation time is generally 5 working days for parcels. For furniture, allow 5 working days of preparation and up to one additional week for the carrier to collect the item, i.e. up to two weeks in total.

TO A PICKUP POINT

Chronopost: approximately 2 to 4 working days between drop-off of the parcel and delivery to your preferred pickup point. The deadline for collecting your parcel is shown in the notification telling you it has arrived.

TO YOUR HOME

Mondial Relay Domicile: 3 to 6 working days from drop-off of the parcel.

Delivery by carrier: allow approximately 2 weeks for delivery of your furniture after dispatch.

DELIVERY TERMS AND RATES IN ITALY

TO YOUR HOME

Order amount	Shipping costs
< €100	€15
≥ €100 and < €200	€19
≥ €200 and < €300	€29
≥ €300 and < €400	€39
≥ €400 and < €500	€49
≥ €500 and < €1000	€59
≥ €1000	€89

Bulky orders are delivered by carrier, on a pallet. Delivery is made at the foot of the lorry.

IMPORTANT: it is essential to unpack your order in the presence of the carrier so that any damage can be noted on the delivery slip. If the goods are damaged in transit and you have not noted the damage on the delivery slip, we will not be able to compensate or refund you.

DELIVERY LEAD TIMES IN ITALY

Order preparation time is generally 5 working days for parcels. For furniture, allow 5 working days of preparation and up to one additional week for the carrier to collect the item, i.e. up to two weeks in total.

TO YOUR HOME

Chronopost: 2 working days from drop-off of the parcel.

Delivery by carrier: allow approximately 2 weeks for delivery of your furniture after dispatch.

DELIVERY TERMS AND RATES IN SWITZERLAND

TO YOUR HOME

Order amount	Shipping costs
< CHF 200	CHF 60
≥ CHF 200 and < CHF 300	CHF 90
≥ CHF 300 and < CHF 500	CHF 150
≥ CHF 500 and < CHF 800	CHF 200
≥ CHF 800	CHF 250

Bulky orders are delivered by carrier, on a pallet. Delivery is made at the foot of the lorry.

IMPORTANT: it is essential to unpack your order in the presence of the carrier so that any damage can be noted on the delivery slip. If the goods are damaged in transit and you have not noted the damage on the delivery slip, we will not be able to compensate or refund you.

DELIVERY LEAD TIMES IN SWITZERLAND

Order preparation time is generally 5 working days for parcels. For furniture, allow 5 working days of preparation and up to one additional week for the carrier to collect the item, i.e. up to two weeks in total.

TO YOUR HOME

FedEx: 3 working days from drop-off of the parcel.

Delivery by carrier: allow approximately 2 weeks for delivery of your furniture after dispatch.

DELIVERY TERMS AND RATES IN SPAIN

For shipments to the Canary Islands, please contact us.

TO A PICKUP POINT

Orders of €80 or more qualify for free delivery to a pickup point (up to €200 of purchases).

For orders under €80, pickup point delivery is charged at a flat rate of €8.

TO YOUR HOME

Order amount	Shipping costs
< €100	€15
≥ €100 and < €200	€19
≥ €200 and < €300	€29
≥ €300 and < €400	€39
≥ €400 and < €500	€49
≥ €500 and < €1000	€59
≥ €1000	€89

Bulky orders are delivered by carrier, on a pallet. Delivery is made at the foot of the lorry.

IMPORTANT: it is essential to unpack your order in the presence of the carrier so that any damage can be noted on the delivery slip. If the goods are damaged in transit and you have not noted the damage on the delivery slip, we will not be able to compensate or refund you.

DELIVERY LEAD TIMES IN SPAIN

Order preparation time is generally 5 working days for parcels. For furniture, allow 5 working days of preparation and up to one additional week for the carrier to collect the item, i.e. up to two weeks in total.

TO A PICKUP POINT

Mondial Relay: approximately 3 working days between drop-off of the parcel and delivery to your preferred pickup point. The deadline for collecting your parcel is shown in the notification telling you it has arrived.

TO YOUR HOME

Mondial Relay Domicile: 3 to 6 working days from drop-off of the parcel.

Delivery by carrier: allow approximately 2 weeks for delivery of your furniture after dispatch.

DELIVERY TERMS AND RATES IN THE UNITED KINGDOM

We also deliver to the United Kingdom. However, because of Brexit, we cannot fulfil orders under £135, as this would require us to register for tax in the United Kingdom.

For orders over £135, VAT and customs duties charged at the border are your responsibility.

TO YOUR HOME

Order amount	Shipping costs
≥ £135 and < £200	£25
≥ £200 and < £300	£30
≥ £300 and < £400	£45
≥ £400 and < £500	£55
≥ £500 and < £1000	£65
≥ £1000	£200

Bulky orders are delivered by carrier, on a pallet. Delivery is made at the foot of the lorry.

IMPORTANT: it is essential to unpack your order in the presence of the carrier so that any damage can be noted on the delivery slip. If the goods are damaged in transit and you have not noted the damage on the delivery slip, we will not be able to compensate or refund you.

DELIVERY LEAD TIMES IN THE UNITED KINGDOM

Order preparation time is generally 5 working days for parcels. For furniture, allow 5 working days of preparation and up to one additional week for the carrier to collect the item, i.e. up to two weeks in total.

TO YOUR HOME

Chronopost: 2 working days from drop-off of the parcel.

Delivery by carrier: allow approximately 2 weeks for delivery of your furniture after dispatch.

DELIVERY TERMS AND RATES IN DENMARK

TO YOUR HOME

Order amount	Shipping costs
< €100	€18
≥ €100 and < €200	€25
≥ €200 and < €300	€35
≥ €300 and < €400	€45
≥ €400 and < €500	€55
≥ €500 and < €1000	€89
≥ €1000	€139

Bulky orders are delivered by carrier, on a pallet. Delivery is made at the foot of the lorry.

IMPORTANT: it is essential to unpack your order in the presence of the carrier so that any damage can be noted on the delivery slip. If the goods are damaged in transit and you have not noted the damage on the delivery slip, we will not be able to compensate or refund you.

DELIVERY LEAD TIMES IN DENMARK

Order preparation time is generally 5 working days for parcels. For furniture, allow 5 working days of preparation and up to one additional week for the carrier to collect the item, i.e. up to two weeks in total.

TO YOUR HOME

Standard International: 4 working days from drop-off of the parcel.

Delivery by carrier: allow approximately 2 weeks for delivery of your furniture after dispatch.

DELIVERY TERMS AND RATES IN THE NETHERLANDS

TO YOUR HOME

Order amount	Shipping costs
< €100	€18
≥ €100 and < €200	€25
≥ €200 and < €300	€35
≥ €300 and < €400	€45
≥ €400 and < €500	€55
≥ €500 and < €1000	€89
≥ €1000	€139

Bulky orders are delivered by carrier, on a pallet. Delivery is made at the foot of the lorry.

IMPORTANT: it is essential to unpack your order in the presence of the carrier so that any damage can be noted on the delivery slip. If the goods are damaged in transit and you have not noted the damage on the delivery slip, we will not be able to compensate or refund you.

DELIVERY LEAD TIMES IN THE NETHERLANDS

Order preparation time is generally 5 working days for parcels. For furniture, allow 5 working days of preparation and up to one additional week for the carrier to collect the item, i.e. up to two weeks in total.

TO YOUR HOME

Standard international: 4 working days from drop-off of the parcel.

Delivery by carrier: allow approximately 2 weeks for delivery of your furniture after dispatch.

DELIVERY TO THE REST OF THE WORLD

If you are unable to complete your order, please send us a message using the form below, listing the items you are interested in and the destination postcode. We will send you a delivery quotation.